Refund policy

30-Day Return & Refund Policy

We want you and your pet to love The Duty Mitt. If something isn't right, here's how we'll make it right.

Unopened products: You can return unopened products within 30 days of delivery. Because our mitts are a hygiene product, boxes must be unopened, unused and in their original condition.

Opened or used mitts: For hygiene reasons, we can't accept returns of opened boxes or used mitts.

Restocking fee: A 10% restocking fee is deducted from refunds on returned products.

Return shipping: Return shipping is paid by the customer and is non-refundable.

Damaged, defective or wrong item: If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery at steph@thedutymitt.com with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, with no restocking fee.

How to start a return: Email steph@thedutymitt.com with your order number and we'll reply with return instructions. Please don't send items back without contacting us first.

Refunds: Once we receive and inspect your return, we'll email you and refund your original payment method within 5 business days. Your bank may take a few extra days to post it.

Subscriptions: You can pause, skip or cancel a subscription anytime before your next order is processed. Just email us.

Orders from other retailers: Purchases made through Chewy or other retailers follow that retailer's return policy.

Questions? Email steph@thedutymitt.com. We're a small company in Kennebunk, Maine, and we read every message.